Customer Success Associate

Job Description:

We are seeking a motivated and hardworking Customer Success Associate to join our team at CIMIC Group in Sydney, New South Wales. As a Customer Success Associate, you will be responsible for ensuring a positive customer experience and driving customer satisfaction. This is an entry-level position with no previous experience required.

Responsibilities: - Build strong relationships with customers to understand their needs and provide solutions - Act as the main point of contact for customer inquiries, issues, and feedback - Coordinate with internal teams to address customer needs and resolve any issues in a timely manner - Proactively engage with customers to ensure their success and satisfaction with our products or services - Analyze customer data and feedback to identify trends and opportunities for improvement in our customer experience - Assist with customer onboarding and training to ensure a smooth transition to our products or services - Maintain accurate records of customer interactions and feedback in our CRM system

Requirements: - Motivated and hardworking individual who is passionate about delivering excellent customer service - Strong cooperation skills and ability to work effectively in a team environment - Attention to detail and ability to prioritize tasks effectively - Excellent communication skills, both written and verbal - Ability to quickly learn and adapt to new technologies and processes - Bachelor's degree in Business, Marketing, or related field is preferred but not required

Benefits: - Life insurance coverage - Employee discounts on company products or services - Free food provided during working hours

Working Environment: At CIMIC Group, we empower our employees to take ownership of their work and make impactful decisions. We provide a supportive and inclusive work environment where you can grow and develop your career.

Equal Opportunity Statement: CIMIC Group is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to Apply: 2024-07-13

If you are a customer-centric individual with a passion for driving customer success, we encourage you to apply for the Customer Success Associate position at CIMIC Group in Sydney, New South Wales. We look forward to welcoming you to our team!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.