Customer Success Associate

Job Description:

Casey's General Stores is seeking a part-time Customer Success Associate to join our team in Melbourne, Victoria, AU. As an Associate Level position, the Customer Success Associate will be responsible for ensuring a positive customer experience by providing exceptional service and support to our valued customers. The ideal candidate will be driven, motivated, adaptable, and possess strong decision-making skills.

Responsibilities: - Respond to customer inquiries and resolve issues in a timely and professional manner - Provide product recommendations and assist with purchases both in-store and online - Monitor customer feedback and implement strategies to improve overall customer satisfaction - Collaborate with cross-functional teams to address customer needs and enhance the customer experience - Keep accurate records of customer interactions and transactions - Assist in the development and implementation of customer success initiatives

Requirements: - 4 years of experience in a customer service or customer success role - Excellent communication and interpersonal skills - Ability to multitask and prioritize in a fast-paced environment - Proficiency in Microsoft Office and CRM software - Strong problem-solving abilities and attention to detail - A positive attitude and a genuine desire to help others - Must be driven, motivated, adaptable, and have strong decision-making skills

Benefits: - Employee discounts on Casey's General Store products - Paid overtime opportunities - Visa sponsorship for qualified candidates

Working Environment: At Casey's General Stores, we strive for excellence and uphold high standards in all endeavors. We value teamwork, integrity, and a dedication to customer satisfaction. As a Customer Success Associate, you will have the opportunity to make a meaningful impact on our customers' experiences and contribute to the overall success of our business.

Deadline to Apply: July 14, 2024

Equal Opportunity Statement: Casey's General Stores is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive work environment where all employees are respected and valued for their unique contributions.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.