Customer Success Manager - Work from home

Job Description:

As a Customer Success Manager at A-Mark Precious Metals, you will be responsible for ensuring the overall satisfaction and success of our valued customers. This is a part-time position that offers a unique opportunity to work from the comfort of your own home.

Responsibilities: - Build and maintain strong, long-lasting customer relationships by understanding their needs and goals - Serve as the primary point of contact for customers, addressing any queries or concerns in a timely and professional manner - Collaborate with internal teams to ensure seamless customer onboarding, training, and ongoing support - Proactively identify opportunities to upsell or cross-sell products and services to drive revenue growth - Develop and implement strategic account plans tailored to each customer's unique requirements - Monitor customer usage data to identify trends and potential issues, taking proactive steps to ensure customer satisfaction - Conduct regular check-ins with customers to assess their satisfaction and promote retention - Provide feedback to the product development team based on customer insights and requests

Requirements: - Minimum of 8 years of experience in a customer-facing role, preferably in a B2B environment - Strong dedication to providing exceptional customer service and support - Resourceful problem-solver with a strategic mindset - Excellent negotiation skills to effectively manage customer expectations and demands - Ability to work independently and prioritize tasks effectively - Proficiency in CRM software and Microsoft Office Suite - Excellent communication and presentation skills - Bachelor's degree in Business Administration, Marketing, or related field is preferred

Benefits: - Profit sharing opportunities based on performance - Free accommodation during work-related travel - Travel and spending expenses covered by the company

Working Environment: At A-Mark Precious Metals, we prioritize quality in all aspects of our work, products, and services. As a Customer Success Manager, you will be expected to uphold these standards and contribute to our commitment to excellence.

Deadline to Apply: July 3, 2024

Equal Opportunity Statement: A-Mark Precious Metals is an equal opportunity employer. We value diversity and inclusion in the workplace and encourage individuals from all backgrounds to apply for this position.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.