Customer Success Officer

We are looking for a motivated and hardworking Customer Success Officer to join our team at ADP in Brisbane, Queensland, AU. As a part-time Associate Level position, you will be responsible for ensuring the success and satisfaction of our customers.

Responsibilities: - Develop and maintain relationships with clients to understand their needs and provide solutions - Provide support and guidance to customers throughout their journey with our products and services - Analyze customer data to identify trends and opportunities for improvement - Collaborate with internal teams to address customer issues and enhance their experience - Conduct regular check-ins with customers to gather feedback and measure their satisfaction - Create and deliver reports to management on customer success metrics and KPIs - Stay up-to-date on industry trends and best practices in customer success

Requirements: - 4 years of experience in a customer-facing role - Excellent communication skills, both written and verbal - Strong analytical abilities to interpret customer data and trends - Self-motivated and able to work independently - Ability to prioritize tasks and manage time effectively - Bachelor's degree in business, marketing, or a related field is preferred

Personality traits: - Motivated - Hardworking

Soft skills: - Communication - Analysis

Benefits: - Dental insurance - Free accommodation - Vision insurance

Working environment: At ADP, we believe in giving back to the community through corporate social responsibility initiatives. As a Customer Success Officer, you will have the opportunity to make a positive impact on our customers and the community as a whole.

Deadline to apply: 2024-05-02

Equal opportunity statement: ADP is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or any other characteristic protected by law. All qualified candidates are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.