Customer Success Officer

Job Description:

We are seeking a dynamic and results-driven Customer Success Officer to join our team at Arthur J. Gallagher in Brisbane, Queensland. As a part-time Associate Level position, you will be responsible for ensuring the success and satisfaction of our valued customers. This role requires a minimum of 4 years of relevant experience in customer service or a related field.

Responsibilities: - Develop and maintain strong relationships with clients to understand their needs and ensure their satisfaction with our products and services - Act as a primary point of contact for customer inquiries, issues, and feedback, providing timely and effective solutions - Collaborate with internal teams to address customer needs, resolve problems, and deliver exceptional service - Conduct regular check-ins and follow-ups with clients to ensure their ongoing success and identify opportunities for upselling or cross-selling - Analyze customer data and feedback to identify trends and opportunities for improvement - Assist in the development of customer success strategies and initiatives to drive retention and growth - Provide leadership and guidance to junior team members to ensure the highest level of customer service is maintained - Stay current on industry trends and best practices in customer success to continuously improve our approach

Requirements: - Bachelor's degree in Business Administration or a related field - Proven track record of at least 4 years in customer service or customer success roles - Strong planning and organizational skills with the ability to prioritize and manage multiple tasks effectively - Excellent communication and interpersonal skills with the ability to build rapport and trust with clients - Demonstrated leadership qualities with the ability to motivate and inspire team members - Hardworking and reliable with a commitment to achieving results and exceeding customer expectations

Benefits: - Dental insurance - Vision insurance - Parental leave - Opportunities for ongoing learning and development for personal and professional growth

Equal Opportunity Statement: Arthur J. Gallagher is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable laws. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. All qualified applicants will receive consideration for employment.

Deadline to apply: May 18, 2024

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for the position of Customer Success Officer at Arthur J. Gallagher in Brisbane, Queensland. Join our team and make a positive impact on the success of our valued customers.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.