Customer Success Officer

Job description:

A-Mark Precious Metals is seeking a part-time Customer Success Officer to join our team in Adelaide, South Australia. As a Customer Success Officer, you will be responsible for building and maintaining strong relationships with our customers to ensure their satisfaction and ongoing success with our products and services.

Responsibilities: -Communicate with customers through various channels such as phone, email, and in-person meetings to understand their needs and provide solutions -Proactively reach out to customers to offer support and assistance -Address any customer concerns or issues in a timely and professional manner -Identify opportunities for upselling and cross-selling products and services to customers -Collaborate with sales, marketing, and operations teams to ensure a seamless customer experience -Track and report on customer feedback and satisfaction metrics -Develop and implement strategies to improve customer retention and loyalty -Stay up to date on industry trends and best practices in customer success

Requirements: -1 year of experience in a customer-facing role -Adaptable and resourceful personality traits -Strong negotiation and planning skills -Excellent communication and interpersonal skills -Ability to work independently and as part of a team -Proficiency in Microsoft Office and customer relationship management (CRM) software -Ability to multitask and prioritize under pressure -Detail-oriented with strong problem-solving abilities -A strong commitment to customer satisfaction and building long-term relationships

Benefits: -Life insurance -Company transportation -Disability insurance

Working environment: At A-Mark Precious Metals, we strive for excellence and uphold high standards in all endeavors. Our team is dedicated to providing exceptional service to our customers and fostering a positive work environment based on teamwork and collaboration.

Deadline to apply: 2024-05-17

Equal opportunity statement: A-Mark Precious Metals is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to fostering an inclusive and diverse workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.