Customer Success Representative

Responsibilities: - Communicate professionally and efficiently with customers and clients to ensure their needs are met and issues are resolved in a timely manner - Take ownership of customer inquiries and provide solutions, escalating complex issues to the appropriate team members when necessary - Proactively engage with customers to drive adoption, renewals, and expansion opportunities - Collaborate cross-functionally with sales, marketing, and product teams to provide feedback and insights from customers - Use project management skills to coordinate and prioritize customer success activities - Develop and maintain strong relationships with key stakeholders to ensure customer satisfaction and retention - Plan and execute customer success initiatives to drive customer engagement and loyalty - Provide ongoing training and support to customers to maximize their use of Exxon Mobil products and services

Requirements: - 1 year of experience in a customer-facing role - Dedicated and energetic personality traits - Strong project management and planning skills - Excellent communication and interpersonal skills - Ability to work independently and as part of a team - Bachelor's degree in a related field is preferred - Knowledge of the energy industry is a plus

Benefits: - Visa sponsorship for eligible candidates - Company transportation for work-related travel - Retirement plan for long-term financial security

Working environment: At Exxon Mobil, we strive to pursue excellence in every endeavor, setting a high standard for achievement. Our team is committed to providing exceptional service to our customers and creating a positive impact in the industry.

Deadline to apply: May 22, 2024

Equal opportunity statement: Exxon Mobil is an equal opportunity employer and welcomes applications from all qualified individuals, regardless of race, gender, age, religion, sexual orientation, or disability. We are committed to creating a diverse and inclusive workplace where everyone can thrive and contribute to our success.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.