Customer Success Representative

Job Description:

Ameriprise Financial is seeking a part-time Customer Success Representative to join our team in Perth, Western Australia. This entry-level position is perfect for a motivated and energetic individual who thrives in a fast-paced environment and is dedicated to providing exceptional customer service.

Responsibilities: - Manage and maintain relationships with existing customers, ensuring their needs are met and issues are resolved in a timely and satisfactory manner. - Communicate with customers via phone, email, and in-person meetings to address inquiries, provide information, and offer assistance. - Collaborate with internal teams to ensure a seamless customer experience and facilitate the resolution of any customer issues. - Identify opportunities to upsell or cross-sell products and services to enhance the customer's financial well-being. - Utilize persuasion skills to influence customer decisions and guide them towards beneficial solutions. - Maintain accurate records of customer interactions and transactions in the company database. - Attend training sessions and meetings to stay up-to-date on products, services, and industry trends.

Requirements: - High school diploma or equivalent. - Strong communication skills, both written and verbal. - Excellent attention to detail and organizational skills. - Ability to work independently and as part of a team. - Prior customer service experience is a plus but not required. - Must be motivated, energetic, and customer-focused. - Soft skills in persuasion and attention to detail are highly valued. - Willingness to learn and adapt in a dynamic work environment.

Benefits: - Disability insurance coverage. - Travel and spending expenses reimbursement. - Paid overtime for additional hours worked beyond regular schedule.

Working Environment: At Ameriprise Financial, we encourage calculated risk-taking to drive innovation and progress. Our team values diversity, collaboration, and continuous improvement to deliver the best possible outcomes for our customers.

Deadline to Apply: July 5, 2024

Equal Opportunity Statement: Ameriprise Financial is an equal opportunity employer and considers all qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. We are committed to creating an inclusive and diverse workplace where every employee feels valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.