Customer Success Representative - Work from home

Job Description:

Deere, a leading company in the agricultural industry, is seeking a Customer Success Representative to work from home in Perth, Western Australia. This part-time entry-level position is perfect for individuals with at least 1 year of experience who are passionate and adaptable. As a Customer Success Representative, you will be responsible for ensuring that customers have a positive experience with our products and services.

Responsibilities: - Provide excellent customer service via phone, email, and live chat - Understand customer needs and provide solutions to their problems - Build and maintain strong relationships with customers - Collaborate with the sales and marketing teams to ensure customer satisfaction - Collect and analyze customer feedback to improve products and services - Meet and exceed customer success and retention goals - Lead and participate in customer success projects - Handle customer escalations in a professional and efficient manner

Requirements: - 1 year of experience in a customer service or sales role - Passionate about providing excellent customer service - Adaptable to changing customer needs and priorities - Strong leadership and project management skills - Excellent communication and interpersonal skills - Ability to work independently and as part of a team - Proficient in Microsoft Office and CRM software

Benefits: - Relocation allowance for eligible employees - Company transportation for work-related purposes - Gym membership for employee wellness

Working Environment: At Deere, we support our employees in their personal and professional development. You will have access to training and resources to help you succeed in your role and grow within the company.

Equal Opportunity Statement: Deere is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Deadline to Apply: June 29, 2024

Join our team at Deere and help us provide exceptional customer service to our valued clients. Apply now to become a Customer Success Representative!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.