Customer Success Specialist

Job Description:

The Star Entertainment Group is seeking a passionate and resourceful Customer Success Specialist to join our team in Brisbane, Queensland. As a Customer Success Specialist, you will be responsible for ensuring the success of our customers by providing excellent customer service, resolving customer issues, and building strong relationships with clients.

Responsibilities: - Act as the main point of contact for customers, addressing their queries and concerns in a timely and professional manner - Proactively reach out to customers to ensure they are satisfied with our products and services - Identify opportunities to upsell and cross-sell products to existing customers - Collaborate with other departments to ensure customer needs are met and issues are resolved promptly - Monitor customer satisfaction metrics and take appropriate actions to improve customer experience - Conduct research to understand customer needs and preferences - Use critical thinking skills to solve complex customer issues and provide creative solutions - Serve as a brand ambassador for the company, representing our values and mission to customers

Requirements: - Passion for delivering exceptional customer service - Resourceful and able to think on your feet to solve customer problems - Strong research skills to understand customer needs and preferences - Ability to think critically and come up with creative solutions to customer issues - Excellent communication skills, both written and verbal - High attention to detail and ability to multitask in a fast-paced environment - Ability to work well independently and as part of a team - Previous customer service experience is a plus but not required

Benefits: - Joining bonus - Relocation allowance for eligible candidates - Parental leave for new parents

Working Environment: At The Star Entertainment Group, we embrace diversity and strive to create an inclusive culture that values and respects all perspectives. We believe that a diverse team leads to better innovation and customer success. Join us in shaping the future of entertainment and hospitality.

Equal Opportunity Statement: The Star Entertainment Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.

Deadline to apply: 2024-05-08

We look forward to receiving your application and welcoming you to our team at The Star Entertainment Group!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.