Customer Success Specialist

Job Description:

SafetyCulture is seeking a part-time Customer Success Specialist to join our team in Brisbane, Queensland. As a Customer Success Specialist, you will be responsible for building and maintaining strong relationships with our customers, ensuring they have a positive experience with our products and services.

Responsibilities: - Serve as the main point of contact for assigned customers, providing timely and effective support - Onboard new customers, ensuring they understand how to use our products and services effectively - Proactively reach out to customers to gather feedback, address any concerns, and identify opportunities for improvement - Collaborate with cross-functional teams to resolve customer issues and ensure customer satisfaction - Analyze customer data and trends to identify areas for improvement and develop strategies to increase customer retention and loyalty - Provide product demonstrations and training sessions to customers as needed - Assist with customer retention efforts, including renewals and upsells - Stay up-to-date on industry trends and best practices, and share knowledge with the team

Requirements: - Bachelor's degree or equivalent experience - 3+ years of experience in customer success, account management, or a related field - Strong communication and interpersonal skills - Demonstrated leadership abilities - Driven and resourceful mindset - Ability to work independently and as part of a team - Proficiency with CRM software and Microsoft Office Suite - Familiarity with SaaS products and services - Ability to prioritize and manage multiple tasks effectively

Benefits: - Company transportation - Remote work flexibility - Company-provided equipment

Working Environment: At SafetyCulture, we prioritize understanding and empathy in all interactions. We believe in fostering a supportive and inclusive work environment where our employees can thrive and grow.

Equal Opportunity Statement: SafetyCulture is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We actively seek to recruit a diverse workforce and welcome all qualified applicants to apply.

Deadline to apply: 2024-07-04

Join our team at SafetyCulture and help us empower companies to create safer workplaces and achieve operational excellence through our innovative solutions. Apply now and be a part of our mission!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.