$2,900 - 3,600 monthly
Number of Applicants
:000+
🔥 Urgent
✨ Immediate Start
Job Description:
Gilead Sciences is seeking a Remote Customer Success Specialist to join our team in Sydney, New South Wales, AU. This part-time position at the Associate Level requires a minimum of 4 years of experience in a customer success or related role. The ideal candidate will be resilient, passionate, possess excellent communication and time management skills, and have a strong background in providing exceptional customer service.
Responsibilities: - Build and maintain strong relationships with customers to ensure their success with our products - Serve as the main point of contact for customers, addressing any inquiries or concerns in a timely and professional manner - Conduct regular check-ins with customers to gather feedback, identify potential issues, and provide proactive support - Collaborate with internal teams to address customer needs and drive product improvements - Provide training and support to customers to help them maximize the value of our products - Monitor customer usage data to identify trends and opportunities for improvement - Work with sales teams to upsell or cross-sell additional products or services to customers
Requirements: - Bachelor's degree in a related field - 4+ years of experience in customer success, account management, or a similar role - Strong communication skills, both written and verbal - Excellent time management and organizational skills - Ability to work independently and collaboratively in a remote setting - Proficiency in CRM software and other relevant tools - Resilient with a positive attitude and a passion for helping customers succeed
Benefits: - Relocation allowance for eligible candidates - Parental leave for new parents - Profit sharing opportunities - Supportive working environment that values personal and professional development
Equal Opportunity Statement: Gilead Sciences is an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any such characteristics. Applications from all qualified candidates are welcome.
Deadline to apply: July 13, 2024
If you meet the requirements and are passionate about customer success, we encourage you to apply for this exciting opportunity to join our team at Gilead Sciences in Sydney, New South Wales, AU.
How to apply:
Apply on GrabJobs and you will be notified if shortlisted for the job.
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