Customer Success Specialist - Work from home

Job Description:

Newell Brands is seeking a Customer Success Specialist to join our team on a part-time basis. This position offers the flexibility to work from home and is located in Canberra, Australian Capital Territory, AU. As an Associate Level Customer Success Specialist, you will be responsible for ensuring our customers have a positive experience with our products and services.

Responsibilities: 1. Build and maintain strong relationships with customers to understand their needs and provide solutions. 2. Proactively communicate with customers to gather feedback and address any issues or concerns. 3. Work closely with the sales team to ensure customer satisfaction and retention. 4. Collaborate with internal teams to drive customer success initiatives and improve overall customer experience. 5. Analyze customer data and metrics to identify trends and opportunities for improvement. 6. Develop and implement strategies to increase customer engagement and loyalty. 7. Provide training and support to customers on how to use our products effectively. 8. Monitor customer accounts and prioritize tasks to meet customer needs efficiently.

Requirements: 1. 4 years of relevant experience in customer success or a related field. 2. Hardworking and adaptable personality traits. 3. Strong decision-making and project management skills. 4. Excellent communication and interpersonal skills. 5. Ability to work independently and collaborate effectively with cross-functional teams. 6. Proficiency in using CRM software and other customer support tools. 7. Bachelor's degree in business, marketing, or a related field is preferred.

Benefits: - Relocation allowance for eligible candidates - Life insurance coverage - Training and professional development opportunities - A supportive working environment that empowers employees to take ownership and make impactful decisions.

Equal Opportunity Statement: Newell Brands is an equal opportunity employer and welcomes applicants from all backgrounds. We are committed to creating a diverse and inclusive work environment where every employee feels valued and respected.

Deadline to apply: May 16, 2024

Join our team at Newell Brands and help us deliver exceptional customer experiences from the comfort of your own home. Apply now to make a difference in the lives of our customers!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.