Customer Success Specialist - Work from home

Job Description:

AutoZone, a leading automotive retailer, is seeking a Customer Success Specialist to join our team in Sydney, New South Wales, AU. This is a part-time, work-from-home position at the Associate level, requiring at least 3 years of experience in customer service or a related field.

Responsibilities:

1. Build and maintain strong relationships with customers to ensure their satisfaction and retention. 2. Provide excellent customer support through various channels, including phone, email, and chat. 3. Proactively identify and address customer needs and concerns to ensure a positive experience. 4. Collaborate with internal teams to resolve customer issues and improve overall customer experience. 5. Monitor customer feedback and implement strategies to continuously improve customer satisfaction. 6. Assist with customer onboarding and training to ensure successful adoption of products and services. 7. Provide product demonstrations and training sessions to educate customers on new features and updates. 8. Analyze customer data and trends to identify opportunities for upselling and cross-selling products. 9. Develop and implement customer success strategies to drive revenue growth and increase customer lifetime value.

Requirements:

1. Confident and reliable with excellent communication skills. 2. Strong critical thinking and problem-solving abilities. 3. Experience in project management and customer relationship management. 4. Ability to work independently and manage multiple tasks simultaneously. 5. Proficient in using CRM software and other customer success tools. 6. Bachelor's degree in business, marketing, or a related field preferred.

Benefits:

1. Dental insurance for eligible employees. 2. Company-provided equipment for remote work. 3. Profit sharing opportunities based on performance.

Working Environment:

At AutoZone, we believe in pursuing excellence in every endeavor and setting high standards for achievement. Our team is committed to delivering exceptional service to our customers and creating a positive work environment for all employees.

Deadline to Apply: May 18, 2024

Equal Opportunity Statement:

AutoZone is an equal opportunity employer and is committed to building a diverse workforce. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable laws. All qualified candidates are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.