Customer Success Specialist - Work from home

Job Description:

Kohl’s is seeking a Customer Success Specialist to join our remote team in Melbourne, Victoria. As a part-time Associate Level position, the Customer Success Specialist will play a crucial role in ensuring the satisfaction and loyalty of our customers. The ideal candidate will have at least 3 years of experience in a similar role and possess the personality traits of reliability and dedication.

Responsibilities: - Provide exceptional customer service through various channels, including phone, email, and chat - Proactively reach out to customers to address any concerns or issues they may have - Analyze customer feedback and data to identify trends and opportunities for improvement - Persuade customers to try out new products or services based on their needs and preferences - Collaborate with internal teams to resolve customer issues in a timely and efficient manner - Stay up to date on industry trends and best practices in customer success - Contribute to the development and implementation of customer success strategies - Maintain accurate records of customer interactions and transactions

Requirements: - 3 years of experience in a customer success or similar role - Excellent communication and problem-solving skills - Strong attention to detail and ability to multitask - Ability to work independently and as part of a remote team - Reliable and dedicated work ethic - Strong analytical skills and ability to make data-driven decisions - Persuasive and able to influence customer behavior - Previous experience in the retail industry is a plus

Benefits: - Life insurance - Disability insurance - Vision insurance

Working Environment: Kohl’s is committed to environmental responsibility and sustainable practices. As a remote team member, you will have the opportunity to work from the comfort of your own home while contributing to a company that values sustainability and social responsibility.

Equal Opportunity Statement: Kohl’s is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.