Customer Success Specialist - Work from home

Qualcomm is seeking a passionate and resourceful individual to join our team as a Customer Success Specialist, working from home in Brisbane, Queensland, AU. This part-time, entry-level position requires at least 1 year of experience in customer service or a related field.

As a Customer Success Specialist, you will be responsible for managing and nurturing customer relationships to ensure their satisfaction with our products and services. Your duties will include but are not limited to: - Providing timely and effective support to customers via email, phone, and chat - Resolving customer inquiries and issues in a professional and efficient manner - Collaborating with internal teams to address customer needs and concerns - Identifying opportunities for upselling or cross-selling products to customers - Maintaining accurate records of customer interactions and transactions - Monitoring customer feedback and implementing improvements to enhance the overall customer experience

The ideal candidate for this position should possess strong critical thinking and negotiation skills, along with excellent communication and problem-solving abilities. Candidates should also exhibit a high level of professionalism, attention to detail, and a strong work ethic.

In return for your hard work and dedication, Qualcomm offers a competitive benefits package including Paid Time Off (PTO), a Retirement plan, and Employee discounts. We strive to cultivate a sense of ownership and responsibility at every level of our organization, promoting a positive and collaborative working environment.

Qualcomm is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We encourage candidates of all backgrounds to apply.

If you are passionate about customer success and interested in working with a leading technology company from the comfort of your own home, we encourage you to apply by the deadline of July 14, 2024. We look forward to welcoming you to our team!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.