Remote Customer Support Associate

We are looking for a part-time Remote Customer Support Associate to join Land O’Lakes in Adelaide, South Australia. As an Associate Level position, we require a minimum of 3 years of experience in a customer support role.

Responsibilities: - Respond to customer inquiries via phone, email, chat, and social media - Resolve customer complaints and issues in a timely and professional manner - Assist customers with product information and troubleshooting - Update customer records in the CRM system - Collaborate with internal teams to escalate and resolve complex customer issues - Provide feedback to management on customer trends and feedback

Requirements: - Resourceful and resilient personality traits - Strong people management and strategic planning skills - Excellent communication and problem-solving abilities - Ability to work independently in a remote setting - Proficiency in Microsoft Office and CRM software - Experience in the agriculture or food industry is a plus

Benefits: - Life insurance - Vision insurance - Retirement plan

Working Environment: Land O’Lakes is committed to environmental responsibility and sustainable practices. We are dedicated to creating a positive impact on both our customers and the planet.

Deadline to apply: 2024-05-08

Equal Opportunity Statement: Land O’Lakes is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.