Customer Support Associate

Job Description:

PPG Industries is seeking a dedicated and adaptable Customer Support Associate to join our team in Canberra, Australian Capital Territory. As a part-time entry-level position, the Customer Support Associate will be responsible for providing exceptional customer service and support to our clients.

Responsibilities: 1. Respond to customer inquiries via phone, email, and in-person in a professional and timely manner. 2. Assist customers with product information, orders, and general inquiries. 3. Troubleshoot and resolve customer issues and complaints. 4. Coordinate with other departments to ensure customer needs are met. 5. Maintain accurate records of customer interactions and transactions. 6. Identify and escalate priority issues to management. 7. Follow company policies and procedures in handling customer inquiries and concerns. 8. Continuously strive to improve customer satisfaction and retention.

Requirements: 1. 1 year of customer service experience is preferred. 2. Excellent communication and interpersonal skills. 3. Strong problem-solving abilities and attention to detail. 4. Ability to work in a fast-paced environment and adapt to changes. 5. Proficient in Microsoft Office and customer service software. 6. Ability to work independently and as part of a team.

Personality Traits: The ideal candidate will be dedicated to providing top-notch customer support and adaptable to changing situations.

Soft Skills: Strong analytical skills and the ability to adapt to different customer needs will be critical for success in this role.

Benefits: At PPG Industries, we value our employees' well-being and offer benefits such as relocation allowance, parental leave, and free food for our team members. We also promote work-life balance in our working environment.

Deadline to Apply: Interested candidates must apply by May 22, 2024.

Equal Opportunity Statement: PPG Industries is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive work environment for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.