Customer Support Associate

Job Description:

As a Customer Support Associate at Asbury Automotive Group, you will play a vital role in ensuring our customers have a positive and memorable experience. Your responsibilities will include:

- Providing excellent customer service through various channels such as phone, email, and in-person interactions - Assisting customers with inquiries, product information, and issue resolution - Handling customer complaints and finding creative solutions to ensure customer satisfaction - Collaborating with other team members to streamline processes and improve overall customer experience - Keeping detailed records of customer interactions and feedback for analysis - Participating in ongoing training and development programs to stay up-to-date on products and services - Working closely with the sales and marketing teams to gather customer feedback and improve service offerings

Requirements: - 3 years of experience in a customer service role - Confident and energetic personality traits - Strong project management and strategic planning skills - Ability to work well under pressure and handle difficult situations with ease - Excellent communication and interpersonal skills - Proven track record of delivering exceptional customer service - Proficiency in Microsoft Office and other relevant software programs

Benefits: - Gym membership - Travel & spending expenses - Company equipment provided

Working Environment: At Asbury Automotive Group, we strive to cultivate leaders who foster inclusivity and mentorship. We believe in creating a supportive and collaborative work environment where everyone has the opportunity to grow and succeed.

Equal Opportunity Statement: Asbury Automotive Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected.

Deadline to apply: June 28, 2024

If you meet the requirements and are a passionate individual with a dedication to providing top-notch customer support, we encourage you to apply for this exciting opportunity. Join our team at Asbury Automotive Group and help us deliver exceptional service to our valued customers.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.