Customer Support Associate

Job Description:

First American Financial is seeking a part-time Customer Support Associate to join our team in Canberra, Australian Capital Territory. As an Associate Level position, the ideal candidate will have at least 4 years of experience in customer support roles. We are looking for a motivated and independent individual who possesses strong people management and communication skills.

Responsibilities: 1. Provide exceptional customer service by responding to customer inquiries via phone, email, and chat. 2. Troubleshoot and resolve customer issues in a timely and professional manner. 3. Maintain accurate and detailed records of customer interactions and transactions. 4. Collaborate with other team members to ensure a seamless customer experience. 5. Assist with training new customer support team members as needed. 6. Identify opportunities for process improvements to enhance customer satisfaction. 7. Stay up-to-date on product knowledge to provide accurate information to customers.

Requirements: 1. Minimum of 4 years of experience in customer support roles. 2. Strong motivation and ability to work independently. 3. Excellent people management and communication skills. 4. Ability to multitask and prioritize in a fast-paced environment. 5. Proficiency in Microsoft Office and CRM software. 6. High school diploma or equivalent required, Bachelor's degree preferred.

Benefits: 1. Medical coverage 2. Company equipment provided 3. Vision insurance

Working Environment: At First American Financial, we embrace a culture that challenges norms and encourages bold thinking. Our team values creativity, collaboration, and continuous learning.

Equal Opportunity Statement: First American Financial is an equal opportunity employer and values diversity in the workplace. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status. All qualified applicants will receive consideration for employment.

Deadline to apply: July 5, 2024

If you meet the requirements and are looking to join a dynamic team in the financial industry, please apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.