Remote Customer Support Manager

Job Description:

Molina Healthcare is seeking a part-time Remote Customer Support Manager to join our team in Adelaide, South Australia. As an Associate Level position, the ideal candidate should have at least 5 years of experience in customer support or a related field. We are looking for an independent individual who is self-motivated and possesses excellent time management and innovation skills.

Responsibilities: - Manage a team of remote customer support representatives - Provide training and guidance to team members - Develop and implement strategies to improve customer satisfaction and retention - Monitor and analyze customer support metrics to identify areas for improvement - Handle escalated customer issues and ensure timely resolution - Collaborate with cross-functional teams to address customer needs and concerns - Drive initiatives to streamline processes and enhance the overall customer support experience - Stay updated on industry trends and best practices in customer support

Requirements: - Bachelor's degree in a related field or equivalent work experience - 5+ years of experience in customer support or a similar role - Proven leadership skills and ability to motivate a team - Strong communication and interpersonal skills - Proficiency in customer support software and tools - Ability to work independently and prioritize tasks effectively - Experience working in a remote or virtual environment is a plus

Benefits: - Retirement plan - Medical coverage - Free food

Working Environment: At Molina Healthcare, we cultivate leaders who foster inclusivity and mentorship. We believe in creating a supportive and collaborative work environment where employees can thrive and grow professionally.

Deadline to Apply: 2024-06-01

Equal Opportunity Statement: Molina Healthcare is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.