Customer Support Manager

Job Description:

James Hardie Industries is seeking a part-time Customer Support Manager to join our team in Melbourne, Victoria, AU. The ideal candidate will have at least 6 years of experience in a customer support role and possess excellent communication and problem-solving skills.

Responsibilities: - Manage a team of customer support representatives to ensure timely and high-quality service to our customers - Develop and implement customer support procedures and policies to streamline processes and improve efficiency - Monitor and analyze customer feedback to identify areas for improvement and implement solutions - Handle escalated customer queries and issues in a professional and efficient manner - Collaborate with cross-functional teams to improve overall customer experience - Conduct regular training sessions for customer support representatives to enhance their skills and knowledge - Report regularly to senior management on customer support performance and key metrics - Travel to different locations as needed to oversee customer support operations

Requirements: - Bachelor's degree in Business Administration or a related field - 6+ years of experience in a customer support role, with at least 2 years in a managerial or supervisory position - Excellent communication and interpersonal skills - Strong decision-making abilities and a problem-solving mindset - Ability to work well in a team environment and lead by example - Reliable and resourceful with a strong work ethic - Proficient in Microsoft Office and CRM software - Ability to work in a fast-paced environment and manage multiple priorities simultaneously

Benefit Package: - Travel opportunities for training and company events - Company equipment provided for work purposes - Disability insurance coverage

Working Environment: At James Hardie Industries, we strive for excellence and uphold high standards in all endeavors. Our team is dedicated to providing top-notch customer support and exceeding expectations.

Equal Opportunity Statement: James Hardie Industries is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other status protected by law. All qualified applicants will receive consideration for employment.

Deadline to apply: June 10, 2024

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.