Customer Support Manager

We are seeking a dedicated and independent Customer Support Manager to join Duke Energy in Adelaide, South Australia. This is a part-time position at the Associate level, requiring a minimum of 5 years of experience in customer support roles.

Responsibilities: - Manage a team of customer support representatives, providing guidance and support to ensure exceptional service delivery - Develop and implement customer service policies and procedures to enhance customer satisfaction - Handle escalated customer inquiries and complaints, resolving issues in a timely and efficient manner - Monitor key performance indicators (KPIs) to track customer support team performance and identify areas for improvement - Collaborate with other departments to address customer needs and improve overall customer experience - Conduct regular training sessions for staff members to enhance their customer service skills - Stay up-to-date on industry trends and best practices in customer support to continually improve operations

Requirements: - Proven experience in a customer support management role - Excellent communication skills, both verbal and written - Strong time management skills to effectively prioritize tasks and meet deadlines - Ability to work independently and lead a team effectively - Knowledge of customer service software and tools - Bachelor's degree in business administration or a related field is preferred

Benefits: - Vision insurance - Medical coverage - Company-provided equipment - Opportunities for professional development and growth within the company

Working Environment: At Duke Energy, we prioritize employee well-being through health and wellness initiatives. Our team-oriented culture values collaboration, innovation, and excellence in customer service.

Deadline to Apply: June 10, 2024

Equal Opportunity Statement: Duke Energy is an equal opportunity employer and is committed to providing employment opportunities to all qualified candidates without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We celebrate diversity and are dedicated to creating an inclusive work environment for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.