Customer Support Manager

Job Description:

We are looking for a part-time Customer Support Manager to join our team at USAA in Canberra, Australian Capital Territory. As a Customer Support Manager, you will be responsible for managing a team of customer support representatives, ensuring that they deliver exceptional service to our clients. This role requires a solid understanding of customer service best practices, as well as excellent communication and leadership skills.

Responsibilities: - Manage and coach a team of customer support representatives - Develop and implement customer service policies and procedures - Monitor and evaluate team performance, providing feedback and support as needed - Handle escalated customer inquiries and complaints - Collaborate with other departments to ensure a seamless customer experience - Analyze customer feedback and data to identify areas for improvement - Stay up-to-date on industry trends and best practices - Provide regular reports on team performance and customer satisfaction

Requirements: - 6 years of experience in customer service or a related field - Proven experience in a leadership or management role - Excellent communication and interpersonal skills - Independent and confident personality traits - Strong presentation and decision-making skills - Bachelor's degree in business or a related field preferred - Ability to work in a fast-paced environment and meet deadlines - Knowledge of customer service software and tools - Experience in the financial services industry is a plus

Benefits: - Dental insurance - Free food - Company equipment

Working Environment: We are committed to embracing diversity and creating an inclusive culture that values and respects all perspectives. Our team members come from different backgrounds and experiences, and we believe that diversity is key to our success.

Deadline to Apply: Please submit your application by June 12, 2024.

Equal Opportunity Statement: USAA is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, sexual orientation, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. All qualified applicants will receive consideration for employment without regard to their race, color, religion, gender, age, national origin, disability, sexual orientation, or any other protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.