Customer Support Manager

Job Description:

CenterPoint Energy is seeking a talented and experienced Customer Support Manager to join our team in Melbourne, Victoria. As a part-time position at a mid-to-senior level, the Customer Support Manager will be responsible for overseeing all aspects of customer support operations and ensuring the highest level of customer satisfaction.

Responsibilities: - Develop and implement strategies to enhance the overall customer support experience - Supervise a team of customer support representatives, providing guidance and training as needed - Monitor and evaluate customer support performance metrics, and implement improvements to meet and exceed KPIs - Handle escalated customer inquiries and complaints, resolving issues in a timely and professional manner - Collaborate with other departments to ensure a seamless customer experience across all touchpoints - Develop and maintain strong relationships with key customers and stakeholders - Stay informed about industry trends and best practices in customer support, implementing relevant changes as necessary

Requirements: - Bachelor's degree in Business Administration or related field preferred - Minimum of 8 years of experience in customer support or a related field - Proven track record of successfully managing a customer support team - Strong leadership skills with the ability to motivate and inspire a team - Excellent communication and interpersonal skills - Adaptable and independent, with the ability to work effectively in a fast-paced environment - Strong negotiation and critical thinking skills - Proficient in CRM software and Microsoft Office Suite

Benefits: - Medical coverage - Dental insurance - Company transportation

Working Environment: At CenterPoint Energy, we believe in fostering a working environment that sparks creativity and motivation. Our team is dedicated to excellence, and we strive to inspire greatness in all that we do.

Deadline to Apply: June 23, 2024

Equal Opportunity Statement: CenterPoint Energy is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate diversity and are dedicated to providing equal opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, or any other protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.