Customer Support Manager

Job Description:

Whole Foods Market is seeking a part-time Customer Support Manager to join our team in Perth, Western Australia. As a mid-to-senior level position, we are looking for an individual with at least 6 years of experience in customer support or a related field. The ideal candidate will be independent and confident, with strong soft skills such as persuasion and emotional intelligence.

Responsibilities: - Manage a team of customer support representatives, providing guidance and support as needed - Develop and implement customer service policies and procedures to ensure a high level of customer satisfaction - Handle escalated customer issues and provide resolutions in a timely and professional manner - Monitor and analyze customer feedback and data to identify areas for improvement - Collaborate with other departments such as marketing and sales to improve the overall customer experience - Conduct regular training sessions to ensure the team is up-to-date on product knowledge and customer service best practices - Monitor key performance indicators and report on team performance to senior management

Requirements: - Bachelor's degree in business administration or a related field - Minimum of 6 years experience in customer support or a similar role - Strong leadership and communication skills - Ability to work independently and make decisions in a fast-paced environment - Experience with customer relationship management (CRM) software - Knowledge of customer service principles and practices - Experience managing a team of customer support representatives

Benefits: - Relocation allowance for qualified candidates - Free food from our store while on duty - Life insurance coverage - Health and wellness initiatives to prioritize employee well-being

Equal Opportunity Statement: Whole Foods Market is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.

Deadline to apply: June 25, 2024

If you meet the requirements and are looking to join a dynamic team in a supportive environment, we encourage you to apply for the Customer Support Manager position at Whole Foods Market in Perth, Western Australia.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.