Customer Support Manager

Job Description:

Ralph Lauren is seeking a part-time Customer Support Manager to join our team in Brisbane, Queensland, AU. As an Associate Level position, the ideal candidate will have at least 5 years of experience in customer support roles and possess the personality traits of being energetic and dedicated. Additionally, candidates should have soft skills in emotional intelligence and teamwork.

Responsibilities: 1. Manage a team of customer support representatives in providing exceptional service to our customers. 2. Develop and implement strategies to improve customer satisfaction and retention. 3. Handle escalated customer inquiries and provide resolutions in a timely manner. 4. Monitor and analyze customer support metrics to identify trends and areas for improvement. 5. Collaborate with cross-functional teams to address customer issues and improve overall customer experience. 6. Develop and deliver training programs for customer support representatives. 7. Stay up-to-date on industry trends and best practices in customer support.

Requirements: 1. Bachelor's degree in Business Administration or related field is preferred. 2. Proven experience in a customer support management role. 3. Excellent communication and interpersonal skills. 4. Strong problem-solving abilities and attention to detail. 5. Ability to work in a fast-paced environment and handle multiple priorities. 6. Proficiency in customer support software and CRM systems.

Benefits: 1. Travel & spending expenses. 2. Training & professional development opportunities. 3. Disability insurance. 4. Committed to environmental responsibility and sustainable practices.

Equal Opportunity Statement: Ralph Lauren is an equal opportunity employer and is committed to promoting a diverse and inclusive workplace. We welcome all qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Deadline to apply: June 29, 2024. Apply now to join our team and help shape the future of customer support at Ralph Lauren!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.