Customer Support Manager

Job Description:

Owens Corning is seeking a part-time Customer Support Manager to join our team in Adelaide, South Australia. This position is at a mid-to-senior level and requires a minimum of 8 years of experience in customer support or a related field.

Responsibilities: 1. Develop and implement customer support strategies to ensure high levels of customer satisfaction. 2. Manage a team of customer support representatives, providing guidance and support as needed. 3. Analyze customer feedback and data to identify areas for improvement in the customer support process. 4. Collaborate with other departments, such as sales and marketing, to ensure a seamless customer experience. 5. Monitor and report on key performance metrics related to customer support, such as response times and issue resolution rates. 6. Handle escalated customer issues and provide resolutions in a timely and professional manner. 7. Stay up-to-date on industry trends and best practices in customer support to continuously improve processes and procedures. 8. Act as a liaison between customers and internal teams to communicate customer feedback and drive product enhancements.

Requirements: 1. 8 years of experience in customer support or a related field. 2. Strong leadership and communication skills. 3. Motivated and resourceful personality traits. 4. Experience in innovation and strategic planning. 5. Ability to thrive in a fast-paced environment and adapt to changing priorities. 6. Bachelor's degree in business administration or a related field (preferred).

Benefits: 1. Travel opportunities to work with customers in various locations. 2. Disability insurance to ensure financial security in case of unforeseen circumstances. 3. Medical coverage for you and your family to maintain good health.

Working Environment: At Owens Corning, we embrace creativity in a culture that values fresh ideas and inventive solutions. You will have the opportunity to work with a diverse team of professionals who are dedicated to delivering exceptional customer support.

Deadline to Apply: June 26, 2024

Equal Opportunity Statement: Owens Corning is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.