Customer Support Manager

Job Description:

Wisr is seeking a dynamic and experienced Customer Support Manager to join our team in Brisbane, Queensland. As part of our growing company, the Customer Support Manager will play a crucial role in ensuring customer satisfaction and success. This is a part-time position at a mid-to-senior level, requiring a minimum of 7 years of experience in customer support and management.

Responsibilities: 1. Manage a team of customer support representatives, providing guidance, training, and support to ensure high-quality service delivery. 2. Develop and implement customer support strategies and processes to improve customer satisfaction and retention rates. 3. Resolve escalated customer issues in a timely and effective manner, maintaining a high level of professionalism and empathy. 4. Analyze customer feedback and data to identify trends, patterns, and insights for continuous improvement. 5. Collaborate with cross-functional teams to drive customer-centric initiatives and projects. 6. Monitor and report on key performance indicators related to customer support, such as response times, resolution rates, and customer satisfaction scores. 7. Stay up-to-date on industry trends, best practices, and technologies in customer support to enhance team performance.

Requirements: 1. 7+ years of experience in customer support and management, preferably in a SaaS or technology company. 2. Proven track record of successfully leading a customer support team and delivering exceptional customer service. 3. Strong communication and interpersonal skills, with the ability to build positive relationships with internal and external stakeholders. 4. Driven and motivated personality traits, with a passion for customer success and satisfaction. 5. Creativity and analytical abilities to problem-solve and innovate in a fast-paced environment. 6. Bachelor's degree in business, marketing, or a related field is preferred.

Benefits: 1. Retirement plan for eligible employees. 2. Paid overtime for additional hours worked. 3. Training and professional development opportunities to enhance skills and knowledge.

Working Environment: At Wisr, we value teamwork and collaboration, building strong connections and treating colleagues like an extended family. Our inclusive and supportive culture fosters creativity and innovation, empowering employees to thrive and succeed.

Deadline to Apply: June 29, 2024

Equal Opportunity Statement: Wisr is an equal opportunity employer and strives to create a diverse and inclusive workplace where all employees feel welcome and valued. We do not discriminate on the basis of race, gender, ethnicity, religion, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.