Customer Support Manager - Work from home

Job Description:

We are looking for a highly motivated and experienced Customer Support Manager to join our team at PPL. As a Customer Support Manager, you will be responsible for overseeing and managing our customer support team, ensuring that all customer inquiries and issues are addressed in a timely and efficient manner. This is a part-time position that allows you to work from home, providing you with the flexibility to balance work and personal commitments.

Responsibilities: - Manage a team of customer support representatives, providing guidance, training, and support as needed - Monitor and analyze customer inquiries and feedback to identify areas for improvement - Develop and implement strategies to enhance the overall customer support experience - Collaborate with other departments to address customer-related issues and concerns - Track and report on key performance metrics related to customer support - Handle escalated customer inquiries and complaints in a professional and timely manner - Stay up-to-date on industry best practices and trends in customer support - Conduct regular performance reviews and provide feedback to team members

Requirements: - 5 years of experience in customer support or a related field - Proven track record of managing a team and delivering exceptional customer service - Strong communication and interpersonal skills - Driven and dedicated to providing excellent customer support - Attention to detail and strong decision-making abilities - Ability to thrive in an energetic and rapidly evolving work setting - Proficient in using customer support software and tools - Bachelor's degree in Business Administration or a related field (preferred)

Benefits: - Company transportation provided - Paid sick leave - Medical coverage

Equal Opportunity Statement: PPL is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, sexual orientation, or any other protected status. We are committed to creating a diverse and inclusive work environment where all employees feel valued and respected.

If you meet the above requirements and are ready to take on a challenging and rewarding role as a Customer Support Manager, we encourage you to apply by the deadline on June 29, 2024.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.