Customer Support Officer

Job Description:

As a Customer Support Officer at Costco in Melbourne, Victoria, AU, you will be responsible for providing exceptional customer service to our members. This part-time entry-level position requires individuals who are resilient and confident, with a strong ability to engage with customers and resolve any issues that may arise.

Responsibilities: - Communicate with customers in a professional and courteous manner via phone, email, and in-person - Respond to inquiries and resolve complaints in a timely and efficient manner - Provide product information and assistance to customers - Handle returns, exchanges, and refunds - Assist customers with membership sign-ups and renewals - Collaborate with other team members to ensure a seamless customer experience - Conduct research to address customer inquiries and provide solutions - Maintain accurate records of customer interactions - Assist with store operations as needed

Requirements: - No prior experience required, but a passion for customer service is a must - Excellent communication and interpersonal skills - Ability to remain calm under pressure and handle difficult situations with professionalism - Strong problem-solving skills and attention to detail - Willingness to learn and adapt to a fast-paced environment - Strategic planning abilities to anticipate customer needs and proactively address them - Research skills to gather information and provide accurate responses to customer inquiries

Benefits: - Medical coverage - Relocation allowance - Dental insurance

Working Environment: At Costco, our focus is on exceeding customer expectations and delivering delight. We strive to create a positive and inclusive working environment where every team member is valued and supported in their role.

Deadline to apply: June 1, 2024

Equal Opportunity Statement: Costco is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees can thrive.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.