Customer Support Officer

Job Description:

We are looking for a dedicated and adaptable Customer Support Officer to join our team at Scentre Group in Melbourne, Victoria. As a Customer Support Officer, you will be responsible for providing exceptional customer service to our clients and assisting them with any inquiries or issues they may have.

Responsibilities: - Responding to customer inquiries via phone, email, and chat in a timely and professional manner - Resolving customer complaints and issues with a focus on customer satisfaction - Providing product information and assistance to customers - Escalating complex issues to the appropriate department for resolution - Maintaining accurate records of customer interactions and transactions - Working closely with other team members to ensure a seamless customer experience - Assisting with administrative tasks as needed

Requirements: - Strong communication skills and a friendly demeanor - Ability to work well under pressure and handle multiple tasks simultaneously - Excellent problem-solving skills and a customer-focused attitude - Leadership skills to guide and mentor junior team members - Time management skills to prioritize tasks effectively - High school diploma or equivalent

Benefits: - Remote work flexibility - Joining Bonus - Training & professional development opportunities - Opportunity to achieve success in a high-energy workplace focused on delivering impactful results

Equal Opportunity Statement: Scentre Group is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate diversity and are dedicated to providing equal opportunities for all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Deadline to apply: June 10, 2024

Join our team at Scentre Group and become a part of a dynamic and supportive work environment where you can make a difference in the lives of our customers. Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.