Customer Support Officer - Work from home

Job Description:

State Farm Insurance Cos. is seeking a Customer Support Officer to join our dynamic team. This is a part-time, work from home position based in Adelaide, South Australia. The ideal candidate will have at least 2 years of experience in customer support roles and possess a resilient and reliable personality.

Responsibilities: 1. Provide excellent customer service via phone, email, and chat. 2. Answer customer inquiries and resolve issues in a timely and professional manner. 3. Communicate effectively with customers to build strong relationships and ensure customer satisfaction. 4. Identify and escalate complex issues to the appropriate departments. 5. Maintain accurate records of customer interactions and transactions. 6. Collaborate with team members to ensure a seamless customer experience. 7. Use critical thinking and strategic planning skills to find innovative solutions to customer problems. 8. Adhere to company policies and procedures at all times.

Requirements: 1. At least 2 years of experience in a customer support role. 2. Excellent communication skills, both written and verbal. 3. Ability to work independently and efficiently from a remote location. 4. Strong problem-solving skills and attention to detail. 5. Proficiency in MS Office and customer service software. 6. Resilient and reliable personality traits. 7. Critical thinking and strategic planning skills.

Benefits: 1. Dental insurance 2. Company transportation 3. Profit sharing

Working Environment: At State Farm Insurance Cos., we cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. We value creativity, innovation, and collaboration in our work environment.

Equal Opportunity Statement: State Farm Insurance Cos. is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Deadline to Apply: July 13, 2024

If you meet the qualifications and are looking for a rewarding part-time opportunity in customer support, we encourage you to apply to join our team at State Farm Insurance Cos.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.