Remote Customer Support Representative

Job Description:

Coles Group is currently seeking a Remote Customer Support Representative to join our team in Melbourne, Victoria, AU. This is a part-time position at the Associate Level, requiring a minimum of 4 years of experience in customer support or a related field.

Responsibilities: - Provide exceptional customer service to clients via phone, email, and chat - Resolve customer inquiries and issues in a professional and timely manner - Assist customers with product information, troubleshooting, and account management - Collaborate with internal teams to address customer concerns and improve overall customer experience - Maintain accurate records of customer interactions and transactions in the company database - Stay up-to-date on product knowledge and company policies to better assist customers - Meet and exceed customer satisfaction goals set by the company

Requirements: - Energetic and passionate individual with a strong desire to help customers - Attention to detail and strong analytical skills - Excellent communication and interpersonal skills - Ability to work independently and in a team environment - Proficiency in Microsoft Office and customer service software - Availability to work flexible hours, including evenings and weekends - High school diploma or equivalent, with additional training or certification in customer service a plus

Benefits: - Travel opportunities for top performers - Parental leave for new parents - Paid overtime for additional hours worked

Working Environment: At Coles Group, we value excellence in every aspect of our business. We strive to set a high standard for achievement and expect our team members to uphold these values in their work.

Deadline to Apply: Interested candidates should submit their applications by May 18, 2024.

Equal Opportunity Statement: Coles Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive work environment where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.