Customer Support Representative

Insight Enterprises is currently seeking a part-time Customer Support Representative to join our team in Canberra, Australian Capital Territory, AU. As an Associate Level position, we require a candidate with a minimum of 4 years of experience in a customer support role. The ideal candidate will possess a strong sense of independence and adaptability to handle a variety of customer inquiries and issues.

Responsibilities: 1. Provide exceptional customer support through various channels such as phone, email, and chat. 2. Resolve customer concerns and complaints in a timely and professional manner. 3. Collaborate with internal teams to escalate and resolve complex issues. 4. Maintain a high level of product knowledge to effectively assist customers. 5. Analyze customer feedback to identify trends and areas for improvement. 6. Contribute to the development of customer support processes and procedures.

Requirements: 1. Minimum of 4 years of experience in a customer support role. 2. Strong interpersonal and communication skills. 3. Ability to work independently and adapt to changing priorities. 4. Persuasion skills to effectively communicate with customers. 5. Excellent analytical skills to troubleshoot and resolve customer issues. 6. Experience working in a fast-paced environment.

Benefits: 1. Travel opportunities for training and conferences. 2. Parental leave for eligible employees. 3. Vision insurance coverage. 4. Opportunity to build strong relationships with colleagues, clients, and partners.

Equal Opportunity Statement: Insight Enterprises is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace for all employees.

Deadline to apply: July 13, 2024

Join our team at Insight Enterprises and be part of a dynamic work environment where your skills and contributions are valued. Apply now to be considered for this exciting part-time Customer Support Representative opportunity.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.