Customer Support Representative - Work from home

Job Description:

Crown Holdings is seeking a highly energetic and independent Customer Support Representative to join our team on a part-time basis, working from home in Brisbane, Queensland, AU. As an Associate Level Customer Support Representative, you will be responsible for providing exceptional customer service to our clients, resolving any issues or inquiries in a timely and professional manner.

Responsibilities: 1. Respond to customer inquiries via phone, email, and live chat. 2. Assist customers with product orders, returns, and exchanges. 3. Troubleshoot and resolve customer complaints or issues. 4. Escalate complex customer issues to the appropriate department for resolution. 5. Maintain accurate records of customer interactions and transactions. 6. Collaborate with other team members to ensure a seamless customer experience. 7. Participate in ongoing training and development to stay up-to-date on product knowledge and customer service best practices.

Requirements: 1. Minimum of 2 years of experience in customer service or a related field. 2. Energetic personality with the ability to work independently. 3. Strong strategic planning and innovation skills. 4. Excellent communication and interpersonal skills. 5. Ability to multitask and prioritize in a fast-paced work environment.

Benefits: 1. Paid overtime for additional hours worked. 2. Vision insurance for eligible employees. 3. Relocation allowance for employees who may need to move for the position.

Working Environment: At Crown Holdings, we strive for a harmonious workplace where collaboration and respect prevail. We believe in fostering a positive and inclusive work environment where all employees feel valued and supported.

Equal Opportunity Statement: Crown Holdings is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace where all employees are treated with respect and have equal opportunities for growth and advancement. We welcome applicants of all backgrounds and encourage individuals with disabilities to apply.

Deadline to Apply: July 3, 2024

If you meet the requirements and are interested in joining our team as a Customer Support Representative, please submit your application before the deadline. We look forward to hearing from you!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.