Customer Support Specialist

Job Description:

Deputy is currently seeking a part-time Customer Support Specialist to join our team in Brisbane, Queensland, AU. As an Associate Level role, the ideal candidate will have at least 3 years of experience in customer support and possess a strong work ethic. Adaptability and hard work are essential personality traits for this position, while creativity and negotiation skills are important soft skills for success in this role.

Responsibilities: - Respond promptly to customer inquiries via email, chat, and phone - Identify and assess customers' needs to achieve satisfaction - Build sustainable relationships and trust with customers through open and interactive communication - Provide accurate, valid, and complete information by using the right methods/tools - Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution - Keep records of customer interactions, process customer accounts and file documents - Follow communication procedures, guidelines, and policies - Take the extra mile to engage customers

Requirements: - Proven customer support experience - Strong phone contact handling skills and active listening - Excellent communication and presentation skills - Ability to multi-task, prioritize, and manage time effectively - High school diploma or equivalent - Proficient in MS Office - Fast typing skills

Benefits: - Paid Time Off (PTO) - Paid sick leave - Company equipment provided for remote work

Working Environment: At Deputy, we encourage calculated risk-taking to drive innovation and progress. The Customer Support Specialist will have the opportunity to contribute to a dynamic and collaborative work environment where creativity and continuous learning are valued.

Deadline to Apply: Interested candidates must submit their applications by May 11, 2024.

Equal Opportunity Statement: Deputy is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive work environment where all employees have an opportunity to succeed. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.