Customer Support Specialist

Job Description:

American Airlines Group is currently seeking a dedicated and energetic Customer Support Specialist to join our team in Adelaide, South Australia. As a part-time entry-level position, this role offers the opportunity to gain valuable experience in the airline industry while providing exceptional customer service to our passengers.

Responsibilities: 1. Provide excellent customer service through various communication channels, including phone, email, and social media. 2. Assist passengers with booking flights, managing reservations, and resolving issues related to their travel experience. 3. Handle passenger inquiries and complaints in a professional and timely manner. 4. Collaborate with other departments to ensure a seamless travel experience for our customers. 5. Identify opportunities to improve customer satisfaction and provide feedback to management. 6. Utilize critical thinking and emotional intelligence skills to de-escalate difficult situations and find creative solutions to customer problems. 7. Meet and exceed performance metrics related to customer satisfaction, response times, and resolution rates. 8. Participate in ongoing training and professional development opportunities to enhance your skills and knowledge of the airline industry.

Requirements: 1. Strong communication skills and the ability to interact professionally with customers and colleagues. 2. Excellent organizational skills and attention to detail. 3. Ability to work in a fast-paced environment and multitask effectively. 4. Flexibility to work evenings, weekends, and holidays as needed. 5. Must be a team player with a positive attitude and a passion for delivering exceptional customer service. 6. Ability to think critically and empathize with customers to understand their needs and concerns. 7. Previous customer service experience is a plus, but not required. 8. High school diploma or equivalent.

Benefits: 1. Comprehensive training and professional development opportunities to enhance your skills. 2. Relocation allowance for eligible employees interested in moving to Adelaide. 3. Free food provided during shifts to ensure our team members are well-fed and energized.

Working Environment: At American Airlines Group, we prioritize exceeding customer expectations and delivering delight with every interaction. Our team is committed to providing a seamless and enjoyable travel experience for all of our passengers while maintaining a positive and supportive work environment for our employees.

Deadline to Apply: Interested candidates should submit their applications by May 28, 2024.

Equal Opportunity Statement: American Airlines Group is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants of all backgrounds and encourage individuals with disabilities to apply for this position.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.