Customer Support Specialist

Mondelez International is currently seeking a dedicated and resourceful Customer Support Specialist to join our team in Perth, Western Australia. This is a part-time entry-level position with the opportunity for growth within the company.

As a Customer Support Specialist, your responsibilities will include but are not limited to: - Providing exceptional customer service to all clients via phone, email, and in-person interactions - Handling customer inquiries, complaints, and feedback in a professional and timely manner - Processing orders, refunds, and exchanges accurately - Collaborating with various departments to resolve customer issues and improve processes - Keeping detailed records of customer interactions and transactions - Identifying opportunities to upsell or cross-sell products and services

The ideal candidate for this role will possess the following qualifications and skills: - 1 year of customer service experience - Strong communication skills and the ability to actively listen and problem-solve - Critical thinking and decision-making abilities - Proficiency in MS Office and CRM software - Ability to work effectively in a fast-paced environment - A positive attitude and willingness to learn and adapt

In return, Mondelez International offers a competitive compensation package that includes visa sponsorship, Paid Time Off (PTO), and disability insurance. Our working environment is one that empowers employees to take ownership and make impactful decisions that contribute to the overall success of the company.

Equal Opportunity Statement: Mondelez International is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.

If you are a motivated individual with a passion for customer service and a desire to grow your career, we encourage you to apply for the Customer Support Specialist position by the deadline of June 12, 2024. Join us in delighting our customers and shaping the future of Mondelez International!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.