Live Chat Assistant

Job Description:

DaVita HealthCare Partners is seeking a part-time Live Chat Assistant to join our team in Perth, Western Australia. As a Live Chat Assistant, you will be responsible for providing exceptional customer service and support to our clients through live chat interactions. This role requires a high level of attention to detail, excellent communication skills, and the ability to multitask in a fast-paced environment.

Responsibilities: - Respond to customer inquiries and provide accurate information through live chat - Assist customers with product selection, ordering, and troubleshooting - Resolve customer complaints and escalate issues as needed - Work closely with other team members to ensure a seamless customer experience - Maintain accurate records of customer interactions and transactions - Stay up-to-date on product knowledge and company policies - Collaborate with other departments to continuously improve the customer experience

Requirements: - 4 years of experience in customer service or a related field - Strong communication skills, both written and verbal - Ability to multitask and prioritize in a fast-paced environment - Driven and hardworking with a passion for delivering exceptional customer service - Innovative thinker with strong analytical skills - Ability to work independently and as part of a team - Proficient in Microsoft Office and other relevant software applications

Benefits: - Retirement plan - Employee discounts - Gym membership

Working Environment: At DaVita HealthCare Partners, we encourage a culture of ongoing learning and development for personal and professional growth. Our team is supportive, collaborative, and dedicated to providing the best possible service to our clients.

Deadline to Apply: 2024-05-02

Equal Opportunity Statement: DaVita HealthCare Partners is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.