Remote Live Chat Assistant

Job Description:

Spectra Energy is seeking a part-time Remote Live Chat Assistant to join our team in Sydney, New South Wales. As an Associate Level position, the ideal candidate will have at least 4 years of experience in customer service or a related field.

Responsibilities: - Respond to customer inquiries and provide support through live chat - Assist customers with product information, troubleshooting, and general queries - Maintain a high level of customer satisfaction by providing timely and accurate responses - Collaborate with other team members to ensure seamless communication and support for customers - Utilize company resources and tools to effectively address customer needs - Stay up-to-date on product knowledge and industry trends to provide the best possible service - Follow company guidelines and procedures for handling customer interactions - Proactively identify opportunities for improvement in the customer service process

Requirements: - Resourceful and adaptable nature to handle a variety of customer inquiries - Strong communication skills to effectively engage with customers and team members - Innovative mindset to find creative solutions to complex problems - Ability to work remotely and independently with minimal supervision - Proficiency in using live chat software and other customer service tools - Experience in a fast-paced customer service environment - Familiarity with Spectra Energy products or willingness to learn - Must have a reliable internet connection and workspace - Bachelor's degree or equivalent experience preferred

Benefits: - Dental insurance coverage - Paid Time Off (PTO) for part-time employees - Profit sharing opportunities - Ongoing learning and development opportunities for personal and professional growth

Equal Opportunity Statement: Spectra Energy is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, veteran status, or any other legally protected status.

Deadline to apply: June 29, 2024

Join the Spectra Energy team and be a part of a company that values customer service excellence and employee growth! Apply now to take the next step in your career.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.