Live Chat Assistant - Work from home

**Job Description:**

Coles Group is seeking a detail-oriented and customer-focused Live Chat Assistant to join our dynamic team. This is a part-time position that can be done remotely from the comfort of your own home. As an Associate Level Live Chat Assistant, you will be responsible for providing excellent customer service through our live chat platform.

**Responsibilities:** - Engage with customers in real-time through our live chat system to answer questions, provide product information, and address any concerns or issues they may have - Use decision-making skills to quickly and effectively resolve customer inquiries while maintaining a positive attitude - Analyze customer interactions to identify trends, opportunities for improvement, and areas for ongoing training - Collaborate with other team members to ensure a seamless customer experience across all communication channels - Stay up-to-date on product knowledge, promotions, and company policies to provide accurate information to customers

**Requirements:** - Minimum of 4 years of experience in customer service or a related field - Energetic and resilient personality traits to handle high-volume customer interactions - Strong decision-making skills and the ability to analyze data to make informed decisions - Excellent written communication skills and a customer-focused approach - Must have a reliable internet connection and a quiet workspace to work from home

**Benefits:** - Retirement plan options - Relocation allowance for eligible employees - Free food provided during training sessions

**Working Environment:** At Coles Group, we value a culture of ongoing learning and development for personal and professional growth. As a Live Chat Assistant, you will have access to training opportunities and resources to help you succeed in your role.

**Deadline to Apply:** May 29, 2024

**Equal Opportunity Statement:** Coles Group is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome applications from all qualified individuals regardless of race, gender, age, disability, or any other protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.