Live Chat Associate

Job Description:

Celanese is seeking a dedicated and driven individual to join our team as a part-time Live Chat Associate in Brisbane, Queensland, AU. This entry-level position requires no prior experience, making it the perfect opportunity for those looking to kickstart their career in customer service.

Responsibilities: 1. Provide exceptional customer service and support through live chat interactions. 2. Answer customer inquiries, resolve issues, and provide product information in a professional and timely manner. 3. Assist customers with online transactions, order tracking, and account management. 4. Collaborate with internal teams to escalate and resolve complex customer issues. 5. Keep detailed records of customer interactions and transactions. 6. Stay up-to-date on product knowledge and company policies to effectively assist customers. 7. Meet or exceed performance metrics for response times, resolution rates, and customer satisfaction.

Requirements: 1. High school diploma or equivalent. 2. Excellent communication skills, both written and verbal. 3. Strong negotiation and presentation skills. 4. Ability to multitask and prioritize in a fast-paced environment. 5. Proficient in using online chat platforms and customer relationship management software. 6. Must be a team player and willing to collaborate with colleagues. 7. Must be detail-oriented and have a positive attitude towards problem-solving.

Benefits: 1. Free accommodation for out-of-town employees. 2. Company-provided equipment for work. 3. Paid sick leave for eligible employees. 4. Opportunities for unlimited personal and professional growth within the company.

Equal Opportunity Statement: Celanese is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive work environment where all employees are valued and respected for their individual talents and contributions.

Deadline to apply: May 6, 2024

If you possess the required personality traits and soft skills and are looking to start your career in customer service, we encourage you to apply for the Live Chat Associate position at Celanese. Join us in providing top-notch customer support and growing professionally in a supportive and inclusive work environment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.