Remote Live Chat Associate

Job Description:

As a Remote Live Chat Associate at Staples, you will be responsible for providing exceptional customer service and support through live chat communication. This position is part-time and entry-level, making it ideal for individuals with at least 1 year of experience in customer service roles. The successful candidate will possess key personality traits such as resourcefulness and confidence, as well as soft skills including adaptability and people management.

Responsibilities:

1. Engage with customers in real-time through live chat to assist with inquiries, provide product information, and resolve issues. 2. Utilize effective communication skills to build rapport with customers and ensure a positive experience. 3. Collaborate with team members to share best practices and continuously improve service quality. 4. Leverage data to inform decisions and drive strategic initiatives in the working environment. 5. Maintain a high level of professionalism and efficiency in multitasking various customer interactions. 6. Identify opportunities for upselling products or services to enhance customer satisfaction and drive sales.

Requirements:

1. Minimum 1 year of experience in customer service roles. 2. Strong written communication skills and proficiency in typing. 3. Ability to work independently and prioritize tasks efficiently. 4. Resourceful problem-solving skills to resolve customer inquiries effectively. 5. Confidence to engage with customers in a fast-paced environment. 6. Adaptability to navigate different customer scenarios and provide tailored solutions. 7. People management skills to handle challenging situations and de-escalate conflicts.

Benefits:

1. Gym membership for access to fitness facilities. 2. Free food provided during working hours. 3. Paid sick leave to support employee well-being.

Equal Opportunity Statement: Staples is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified individuals are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.