Live Chat Associate - Work from home

Job Description:

We are seeking a dynamic and self-motivated Live Chat Associate to join our remote team at Phillips 66 in Sydney, New South Wales, Australia. As a Live Chat Associate, you will be responsible for providing exceptional customer service to our clients through online chat platforms. This role is part-time and entry-level, making it an ideal opportunity for those looking to gain valuable experience in a remote work environment.

Responsibilities: 1. Engage with customers in real-time through online chat to address their inquiries, provide product information, and resolve any issues they may have. 2. Maintain a high level of professionalism and customer service while communicating with clients. 3. Utilize creative problem-solving skills to find solutions to customer concerns and escalate issues as needed. 4. Coordinate with other team members to ensure consistent and accurate information is being provided to clients. 5. Meet or exceed individual performance metrics related to response times, customer satisfaction, and resolution rates. 6. Participate in ongoing training and professional development opportunities to improve skills and knowledge. 7. Collaborate with colleagues, clients, and partners to build strong relationships and drive successful outcomes.

Requirements: 1. High school diploma or equivalent. No prior experience required. 2. Excellent written communication skills and the ability to multitask in a fast-paced environment. 3. Strong independent work ethic and the ability to stay resilient under pressure. 4. Demonstrated creativity and project management skills to effectively problem solve and prioritize tasks. 5. Comfortable working from home with a reliable internet connection. 6. Ability to work a flexible schedule, including evenings and weekends if needed.

Benefits: 1. Parental leave for eligible employees. 2. Opportunities for training and professional development to support career growth. 3. Gym membership reimbursement to promote a healthy work-life balance.

Equal Opportunity Statement: Phillips 66 is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable laws.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.