Live Chat Manager

Job Description:

We are seeking a highly experienced and motivated Live Chat Manager to join our team at Becton Dickinson in Adelaide, South Australia. As a Mid-to-Senior Level professional with at least 6 years of experience in customer service or related fields, you will be responsible for managing our live chat platform and ensuring a seamless customer experience.

Responsibilities: - Manage a team of live chat agents and oversee daily operations - Develop and implement strategies to optimize chat efficiency and customer satisfaction - Monitor and analyze chat performance metrics to identify areas for improvement - Work closely with other departments to provide timely and accurate information to customers - Handle escalated customer inquiries and provide solutions in a professional and efficient manner - Stay up-to-date on industry trends and best practices to continuously improve the chat platform

Requirements: - Proven experience in managing a live chat platform or customer service team - Excellent communication and interpersonal skills - Strong problem-solving abilities and attention to detail - Ability to work in a fast-paced environment and adapt quickly to changes - Innovative mindset and willingness to explore new technologies and strategies - Adaptable and hardworking attitude - Bachelor's degree in a relevant field is preferred

Benefits: - Free accommodation in Adelaide - Paid overtime opportunities - Travel and spending expenses covered - Opportunity to work in a dynamic and collaborative environment

Equal Opportunity Statement: Becton Dickinson is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We welcome applications from all qualified individuals regardless of race, gender, age, sexual orientation, or disability.

Deadline to apply: May 1, 2024

If you meet the requirements and are ready to take on this exciting opportunity as a Live Chat Manager at Becton Dickinson, we encourage you to apply today!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.