Live Chat Manager

Job Description:

Incitec Pivot is seeking a talented Live Chat Manager to join our team in Perth, Western Australia. As a Mid-to-Senior Level position, the Live Chat Manager will be responsible for managing all live chat operations for our company. This part-time role requires a minimum of 6 years of experience in a similar role.

Responsibilities: - Manage and oversee all live chat operations, including training, scheduling, and performance management of chat agents - Develop and implement strategies to improve customer service and increase customer satisfaction through live chat - Monitor chat conversations to ensure quality and compliance with company policies - Analyze chat data and performance metrics to identify areas for improvement and make data-driven decisions - Work closely with other departments, such as customer service and marketing, to ensure a seamless live chat experience for customers - Stay up-to-date on industry trends and best practices in live chat management - Drive team performance through effective leadership, motivation, and mentorship

Requirements: - 6+ years of experience in live chat management or a related customer service role - Strong communication and interpersonal skills - Ability to work in a fast-paced environment and adapt to changing priorities - Proven track record of driving results and achieving goals - Experience with chat software and systems - Teamwork and research skills - Adaptable and driven personality traits - Equal opportunity statement

Benefits: - Travel opportunities - Life insurance - Paid Time Off (PTO) - A working environment that promotes diversity and inclusivity, fostering a culture of belonging

If you have what it takes to excel in this role and are passionate about delivering exceptional customer service through live chat, we encourage you to apply by the deadline on May 11, 2024. Join us at Incitec Pivot and help us shape the future of customer engagement through live chat!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.