Remote Live Chat Manager

Job Description:

We are seeking a talented and experienced Remote Live Chat Manager to join our team at HP in Perth, Western Australia. As a Mid-to-Senior Level position, the ideal candidate will have at least 8 years of experience in managing live chat operations and a proven track record of success in a remote work environment.

Responsibilities: - Manage a team of remote live chat agents, providing guidance, training, and support to ensure high-quality customer interactions - Develop and implement strategies to improve live chat performance, including response times, resolution rates, and customer satisfaction scores - Monitor live chat interactions in real-time, providing feedback and coaching to agents as needed - Analyze data and trends to identify opportunities for process improvement and optimize team performance - Collaborate with cross-functional teams to drive initiatives that impact live chat effectiveness and customer experience - Stay informed about industry best practices and technology advancements in live chat management

Requirements: - Confident and resourceful personality traits - Strong emotional intelligence and persuasion skills - Proven experience managing a remote live chat team - Excellent communication and interpersonal skills - Ability to work independently and problem-solve effectively - Proficiency in relevant software and tools for live chat management - Bachelor's degree in a related field is preferred

Benefits: - Company equipment provided for remote work - Life insurance coverage - Gym membership reimbursement - Opportunities for career growth and development

Working Environment: At HP, we encourage autonomy and independence, trusting our employees to excel in their roles. Our remote work environment fosters collaboration and innovation, allowing team members to thrive in a flexible and supportive setting.

Deadline to Apply: May 15, 2024

Equal Opportunity Statement: HP is an equal opportunity employer and is committed to promoting a diverse and inclusive workplace. We welcome applicants of all backgrounds and do not discriminate based on race, gender, age, religion, or any other factor. We believe that diversity makes us stronger as a company and as a team.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.