Live Chat Manager

Job Description:

Incitec Pivot is seeking a Live Chat Manager to join our team in Perth, Western Australia. This part-time position is ideal for someone with 7 years of experience in a similar role and is ready to take on a mid-to-senior level position.

Responsibilities: - Manage and oversee the live chat system to provide prompt and efficient customer service - Develop and implement strategies to optimize the live chat platform - Monitor chat sessions to ensure quality and consistency in customer interactions - Train and mentor chat agents to improve performance and customer satisfaction - Analyze chat data to identify trends and make recommendations for improvement - Collaborate with other departments to streamline processes and enhance the overall customer experience - Stay up-to-date with industry trends and best practices in live chat management

Requirements: - 7 years of experience working in a live chat management role - Adaptable and dedicated personality traits - Strong strategic planning and decision-making skills - Excellent communication and interpersonal abilities - Proven track record of delivering exceptional customer service - Ability to work independently and as part of a team - Proficiency in Microsoft Office and other relevant software - Bachelor's degree in a related field is preferred

Benefits: - Company equipment provided - Medical coverage - Parental leave options - Opportunities for professional development and growth

Working Environment: At Incitec Pivot, we strive for a harmonious workplace where collaboration and respect prevail. We value diversity and inclusion, and we are committed to creating a supportive and welcoming environment for all employees.

Deadline to Apply: July 12, 2024

Equal Opportunity Statement: Incitec Pivot is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by law. All qualified candidates are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.