Live Chat Representative

Job Description:

PulteGroup, a leading home construction company, is seeking a motivated and passionate Live Chat Representative to join our team in Perth, Western Australia. As an Associate Level representative, you will be responsible for providing exceptional customer service through our live chat platform.

Responsibilities: 1. Respond to customer inquiries in a timely and professional manner via live chat. 2. Resolve customer issues and provide solutions to their queries. 3. Assist customers with product information, pricing, and availability. 4. Escalate complex issues to the appropriate department for resolution. 5. Maintain accurate records of customer interactions and transactions. 6. Collaborate with team members to ensure a seamless customer service experience. 7. Stay up-to-date on company products, services, and promotions. 8. Proactively identify areas for improvement in customer service processes.

Requirements: 1. Minimum of 3 years of experience in a customer service or sales role. 2. Excellent communication skills, both written and verbal. 3. Strong problem-solving abilities and critical thinking skills. 4. Ability to work well in a team environment. 5. Proficient in using live chat platforms and CRM software. 6. Must be able to work part-time hours. 7. Motivated and passionate about providing top-notch customer service.

Benefits: 1. Paid overtime for additional hours worked. 2. Employee discounts on company products and services. 3. Free accommodation for employees living outside of Perth.

Working Environment: At PulteGroup, we strive for a harmonious workplace where collaboration and respect prevail. We value diversity and inclusion, and our team works together to achieve our goals in a supportive and positive environment.

Equal Opportunity Statement: PulteGroup is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals regardless of race, gender, age, sexual orientation, disability, or any other characteristic protected by law.

Deadline to Apply: Interested candidates should submit their application by July 12, 2024. Join our team and be a part of our mission to provide exceptional customer service to our clients. Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.